Course:	Diploma of Business
Description:	This qualification reflects a desire to achieve genuine business success across a range of business functions. The practical curriculum is aimed at developing current and relevant business skills. A Diploma in Business through SETsolutions is designed to promote your career development and help build business skills that lead to success.
Download	download Diploma of Business Flyer
Units to be completed: Diploma of Business (BSB50207)
Elective Units
Code	Title	Core/Elective
BSBADM504B	Plan or review administrative systems	Elective
BSBHRM504A	Manage workforce planning	Elective
BSBHRM506A	Manage recruitment, selection and induction processes	Elective
BSBMKG507A	Interpret market trends and developments	Elective
BSBINN502A	Build and sustain an innovative work environment	Elective
BSBMGT403A	Implement continuous improvement	Elective
BSBUSS01A	Develop workplace policy and procedures for sustainability	Elective
BSBWOR501B	Manage personal work priorities and professional development	Elective

Course:	Certificate II Business (BSB20107)
Description:	Ideal for people entering the workforce with limited previous business experience. The modules provide a solid grounding over a range of basic administrative skills that can be applied in a wide range of industries such as: use of handling and distribution of mail, send and receive emails, use computer technology to produce documents and spreadsheets, effectively work in a team environment, participate in OH&S procedures.
	download Business Flyer.pdf
Units to be completed:
Certificate II Business (BSB20107)
Code	Title	Core/Elective
Core Units
BSBOHS201A	Participate in OHS Processes	Core
Elective Units
BSBCUS201A	Deliver a service to Customers	Elective
BSBIND201A	Work Effectively in a business environment	Elective
BSBINM201A	Process and maintain workplace information	Elective
BSBCMN201A	Communicate in the workplace	Elective
BSBITU201A	Produce simple word processed documents	Elective
BSBITU202A	Create and use Spreadsheets	Elective
BSBWOR202A	Organise and complete daily work activities	Elective
BSBINN201A	Contribute to workplace innovation	Elective
BSBWOR203A	Work effectively with others	Elective
BSBWOR204A	Use business technology	Elective
BSBINM202A	Handle mail	Elective

Course:	Certificate III Business (BSB30107)
Description:	Provides you with the core skills needed in exercising initiative in a business environment; organising workplace information; producing business documents; maintaining financial records; delivering and monitoring a service to customers; supporting the implementation of OHS policies and procedures and organising schedules.
	download Business Flyer.pdf
Units to be completed: 1 Core Unit plus 11 Elective Units = 12 units
Certificate III Business (BSB30107)
Code	Title	Core/Elective
Core Units
BSBOHS201A	Participate in OHS Processes	Core
Elective Units
BSBCUS301A	Deliver and monitor a service to customers	Elective
BSBFIA301A	Maintain financial records	Elective
BSBINM301A	Organise workplace information	Elective
BSBITU301A	Create & use databases	Elective
BSBITU302A	Create electronic presentations	Elective
BSBITU304A	Produce spreadsheets	Elective
BSBITU306A	Design & produce business documents	Elective
BSBPRO301A	Recommend products & services	Elective
BSBWOR301A	Organise personal work priorities & development	Elective
BSBWRT301A	Write simple documents	Elective
BSBFLM303C	Contribute to effective workplace relationships	Elective

Course:	Certificate IV Business (BSB40207)
Description:	Completion of this course is well suited to those who wish to take on more responsibility and enable you to provide supervision and guidance in an administrative environment. Further enhance skills and knowledge in the areas of: communication in the workplace, teamwork including people management skills, customer service and planning strategies, financial reporting, analyse and present information and problem solving techniques.
	download Business Flyer.pdf
Units to be completed: 1 Core Unit plus 9 Elective Units = 10 units
Certificate IV Business (BSB40207)
Code	Title	Core/Elective
Core Units
BSBOHS407A	Monitor a safe workplace	Core
Elective Units
BSBCUS401A	Coordinate implementation of customer service strategies	Elective
BSBCUS402A	Address customer needs	Elective
BSBADM405B	Organise meetings	Elective
BSBINN301A	Promote innovation in a team environment	Elective
BSBCMM401A	Make a presentation	Elective
BSBLED401A	Develop teams and individuals	Elective
BSBMKG413A	Promote products and services	Elective
BSBPMG510A	Manage Projects	Elective
BSBREL401A	Establish networks	Elective

Course:	Certificate III Business Administration (BSB30407)
Description:	Designed to give you the skills and knowledge you need when working in administrative roles. It is a form of nationally recognised training that is widely accepted and valued by the industry as an effective way to develop qualified administrative employees.
	download Business Flyer.pdf
Units to be completed: 2 Core Units plus 11 Elective Units = 13 Units
Certificate III Business Administration (BSB30407)
Code	Title	Core/Elective
Core Units
BSBITU307A	Develop keyboarding speed and accuracy	Core
BSBOHS201A	Participate in OHS processes	Core
Elective Units
BSBDIV301A	Work effectively with diversity	Elective
BSBADM307B	Organise schedules	Elective
BSBITU302A	Create electronic presentations	Elective
BSBITU303A	Design and produce text documents	Elective
BSBITU304A	Produce spreadsheets	Elective
BSBITU309A	Produce desktop published documents	Elective
BSBWRT301A	Write simple documents	Elective
BSBCUS301A	Deliver & monitor a service to customers	Elective
BSBCMM301A	Process customer complaints	Elective
BSBITU306A	Design and produce business documents	Elective
BSBWOR301A	Organise personal work priorities & development	Elective

Course:	Certificate IV Business Administration (BSB40507)
Description:	Well suited to those within administrative roles looking to advance their careers by performing supervisory functions including decision making in administrative matters and providing guidance to other team members. An opportunity to further develop administrative skills in the areas of: preparing and reporting on financial activity, producing complex documents and spreadsheets, administering projects, making presentations and promoting innovation in a team environment.
	download Business Flyer.pdf
Units to be completed: Total of 10 Units
Certificate IV Business Administration (BSB40507)
Code	Title	Core/Elective
Core Units
BSBFIA401A	Prepare financial reports	Core
BSBITA401A	Design databases	Core
BSBITU401A	Design and develop complex text documents	Core
BSBITU402A	Develop and use complex spreadsheets	Core
BSBADM405B	Organise meetings	Core
Elective Units
BSBWOR502A	Ensure team effectiveness	Elective
BSBFIA402A	Report on financial activity	Elective
BSBRSK401A	Identify risk and apply risk management processes	Elective
BSBOHS407A	Monitor a safe workplace	Elective
BSBHRM402A	Recruit, select and induct staff	Elective

Course:	Certificate IV Business Sales (BSB40607)
Description:	This qualification reflects the role of individuals who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others and have limited responsibility for the output of others, however they typically report to a more senior business sales practitioner.
	download Business Flyer.pdf
Units to be completed: 1 Core Unit plus 9 Elective Units = 10 Units
Certificate IV Business Sales (BSB40607)
Code	Title	Core/Elective
Core Units
BSBOHS407A	Monitor a safe workplace	Core
Elective Units
BSBPRO401A	Develop product knowledge	Elective
BSBSLS402A	Identify sales prospects	Elective
BSBSLS403A	Present a sales solution	Elective
BSBSLS404A	Secure prospect commitment	Elective
BSBSLS406A	Self-manage sales performance	Elective
BSBCUS402A	Address customer needs	Elective
BSBADM405B	Organise meetings	Elective
BSBCMM401A	Make a presentation	Elective
BSBSLS501A	Develop a sales plan	Elective

Course:	Certificate IV Small Business Management (BSB40407)
Description:	This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business context. They apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others and have responsibility for the output of others.
	download Business Flyer.pdf
Units to be completed: 4 Core Units plus 6 Elective Units = 10 Units
Certificate IV Small Business Management (BSB40407)
Code	Title	Core/Elective
Core Units
BSBSMB401A	Establish legal and risk management requirements of small business	Core
BSBSMB402A	Plan small business finances	Core
BSBSMB403A	Market the small business	Core
BSBSMB404A	Undertake small business planning	Core
Elective Units
BSBCUS401A	Coordinate implementation of customer service strategies	Elective
BSBCUS402A	Address customer needs	Elective
BSBMKG413A	Promote products and services	Elective
BSBREL402A	Build client relationships and business networks	Elective
BSBSMB407A	Manage a small team	Elective
BSBSMB409A	Build and maintain relationships with small business stakeholders	Elective

Course:	Certificate II Customer Contact (BSB20211)
Description:	Will provide you with the skills and knowledge to be competent in a range of activities and functions including inbound and outbound customer contact, policies and procedures, basic computer technology, communication and working within a team environment.
	download Customer Contact Flyer.pdf
Units to be completed: 7 Core Units plus 3 Elective Units = 10 Units
Certificate II Customer Contact (BSB20211)
Code	Title	Core/Elective
Core Units
BSBCCO201A	Action customer contact	Core
BSBCCO301A	Use multiple information systems	Core
BSBCUS301A	Deliver and monitor a service to customers	Core
BSBIND101A	Work effectively in a contact centre environment	Core
BSBCMM201A	Communicate in the workplace	Core
BSBITU101A	Operate a personal computer	Core
BSBOHS201A	Participate in OHS processes	Core
Elective Units
BSBCCO304A	Provide sales solutions to customers	Elective
BSBWOR203A	Work effectively with others	Elective
BSBWOR301A	Organise personal work priorities and development	Elective

Course:	Certificate III Customer Contact (BSB30211)
Description:	Will further develop your knowledge and skills in the use of key communication techniques; computer technology, data collection and developing a greater awareness of customer needs and selling techniques. You will learn to provide more complex assistance to customer enquiries and develop techniques in assisting and resolving complaints.
	download Customer Contact Flyer.pdf
Units to be completed: 6 Core Units plus 6 Elective Units = 12 Units
Certificate III Customer Contact (BSB30211)
Code	Title	Core/Elective
Core Units
BSBCCO301A	Use multiple information systems	Core
BSBCUS301A	Deliver & monitor a service to customers	Core
BSBOHS301B	Apply product knowledge of OHS legislation in the workplace	Core
BSBPRO401A	Develop product knowledge	Core
BSBWOR203A	Work effectively with others	Core
BSBWOR301A	Organise personal work priorities and development	Core
Elective Units
BSBCCO303A	Conduct a telemarketing campaign	Elective
BSBCMM301A	Process customer complaints	Elective
BSBCCO304B	Provide sales solutions to customers	Elective
BSBPRO301A	Recommend products and services	Elective
BSBSLS407A	Identify and plan sales prospects	Elective
BSBSLS408A	Present, secure and support sales solutions	Elective

Course:	Certificate IV Customer Contact (BSB40311)
Description:	Will provide you with knowledge and practical skills involved in providing a high level of product or service knowledge; taking responsibly for outcomes, rectifying complex situations and the use of multiple technologies. You will learn valuable skills about leadership in the workplace including operations, leading a team, staff supervision and implementing policies and procedures.
	download Customer Contact Flyer.pdf
Units to be completed: 7 Core Units plus 6 Elective Units = 13 Units
Certificate IV Customer Contact (BSB40311)
Code	Title	Core/Elective
Core Units
BSBCCO402A	Gather, collate and record information	Core
BSBCUS401A	Coordinate implementation of customer service strategies	Core
BSBLED401A	Develop teams and individuals	Core
BSBMGT403A	Implement continuous improvement	Core
BSBMGT405A	Provide personal leadership	Core
BSBOHS407A	Monitor a safe workplace	Core
FNSICORG515A	Provide mentoring and coaching within the workplace	Core
Elective Units
BSBSLS501A	Develop a sales plan	Elective
BSBCUS501A	Manage quality customer service	Elective
BSBPRO401A	Develop product knowledge	Elective
BSBWOR403A	Manage stress in the workplace	Elective
BSBCUS402A	Address customer needs	Elective
BSBWOR404A	Develop work priorities	Elective

Course:	Certificate III Employment Services (CHC30908)
Description:	Designed to develop skills and knowledge to provide a range of services to clients and employers, aimed at locating, securing and maintaining suitable employment for clients. The content of this nationally recognised qualification reflects the role of individuals who are in administrative support, reception or are Employment Consultants in training. It is an entry level qualification for the Employment Services sector.
	download Employment Services Flyer.pdf
Units to be completed: 8 Core units plus 4 Elective units = 12 Units
Certificate III Employment Services (CHC30908)
Code	Title	Core/Elective
Core Units
CHCCOM403A	Use targeted communication skills to build relationships	Core
CHCCS311C	Deliver and monitor services to clients	Core
CHCCS400A	Work within a relevant legal and ethical framework	Core
CHCES303B	Use labour market information	Core
CHCES311A	Work effectively in employment services	Core
CHCES312A	Deliver contracted employment services	Core
CHCORG303A	Participate effectively in the work environment	Core
HLTOHS300A	Contribute to OHS processes	Core
Elective Units
CHCCS411A	Work effectively in the community sector	Elective
CHCES416A	Plan and provide job search support	Elective
HLTHIR403B	Work effectively with cuturally diverse clients and co-workers	Elective
CHCDIS301A	Work effectively with people with a disability	Elective

Course:	Certificate IV Employment Services (CHC42008)
Description:	For those undertaking positions of more responsibility such as an Employment/Recruitment Consultant. Enhance skills and knowledge to perform a variety of duties such as: write and place job advertisements, liaise with clients to establish position requirements, conduct interviews, negotiate salaries and provide career advice.
	download Employment Services Flyer.pdf
Units to be completed:
Certificate IV Employment Services (CHC42008)
Code	Title	Core/Elective
Core Units
CHCCOM403A	Use Targeted communication skills to build relationships	Core
CHCCS400A	Work within a relevant legal and ethical framework	Core
CHCES311A	Work effectively in employment services	Core
CHCES411A	Collect, analyse and apply labour market information	Core
CHCES415A	Monitor and improve contracted employment services	Core
CHCORG405C	Maintain an effective work environment	Core
HLTOHS300A	Contribute to OHS processes	Core
Elective Units
BSBMKG413A	Promote products and services	Elective
CHCES416A	Plan and provide job search support	Elective
CHCGROUP403D	Plan and conduct group activities	Elective
CHCICS402A	Facilitate individualised plans	Elective
CHCNET402A	Establish and maintain effective networks	Elective
CHCORG529B	Provide coaching and motivation	Elective
CHCCS412D	Deliver and develop client services	Elective

SETsolutions strongly supports equal opportunity through training and encourages people with disabilities and varied learning backgrounds to participate in our training programs. SETsolutions ensures all training and assessment is delivered in accordance with VET Standards and adheres to the principles of access and equity in order to maximize learning outcomes.