Course:	Certificate II Hospitality (SIT20207)
Description:	Provides a great foundation for participants wishing to enter and are new to the hospitality industry. This qualification provides operational knowledge and practical skills to perform a range of duties such as: food and beverage service, prepare and serve coffee, effective customer service and implement safety in the workplace.
	download Hospitality Flyer.pdf
Units to be completed:  6 Core Units plus 6 Elective Units = 12 Units
Certificate II Hospitality (SIT20207)
Code	Title	Core/Elective
Core Units
SITHIND001A	Develop & update hospitality industry knowledge	Core
SITXCOM001A	Work with colleagues & customers	Core
SITXCOM002A	Work in a socially diverse environment	Core
SITXOHS001B	Follow health, safety and security procedures	Core
SITXOHS002A	Follow workplace hygiene procedures	Core
SITHFAB020A	Apply food & beverage skills in the workplace	Core
Elective Units
SITHFAB002B	Operate a bar	Elective
SITHFAB004A	Provide food and beverage service	Elective
SITHFAB009A	Provide responsible service of alcohol	Elective
SITHFAB010B	Prepare and serve non-alcoholic beverages	Elective
SITHFAB011A	Develop and update food and beverage knowledge	Elective
SITHFAB012A	Prepare and serve espresso coffee	Elective

Course:	Certificate III Hospitality (SIT30707)
Description:	Advance your hospitality knowledge and skills with the ability to take on more responsibility including providing advice and support to a team. Relevant to participants who wish to perform coaching roles and develop their skills in duties such as: organising work flows, resolve customer service issues and stock handling procedures.
	download Hospitality Flyer.pdf
Units to be completed:    8 Core Units plus 8 Elective Units = 16 Units
Certificate III Hospitality (SIT30707)
Code	Title	Core/Elective
Core Units
SITHIND001A	Develop and update hospitality industry knowledge	Core
SITXCCS002A	Provide quality customer service	Core
SITXCOM001A	Work with colleagues and customers	Core
SITXCOM002A	Work in a socially diverse environment	Core
SITXHRM001A	Coach others in job skills	Core
SITXOHS001B	Follow health, safety and security procedures	Core
SITXOHS002A	Follow workplace hygiene procedures	Core
SITHFAB021A	Provide and coordinate food and beverage service	Core
Elective Units
SITHFAB003A	Serve food and beverage to customers	Elective
SITHFAB004A	Provide food and beverage service	Elective
SITHFAB009A	Provide responsible service of alcohol	Elective
SITHFAB010B	Prepare and serve non-alcoholic beverages	Elective
SITHFAB011A	Develop and update food & beverage knowledge	Elective
SITHFAB012A	Prepare and serve espresso coffee	Elective
SITXCOM003A	Deal with conflict situations	Elective
SITXFIN001A	Process financial transactions	Elective

Course:	RSA (Responsible Service of Alcohol) (SITHFAB009A)
Description:	Sell or serve alcohol responsibly. Assist customers to drink within appropriate limits. Assess alcohol affected customers to whom sale or service must be refused. Refuse to provide alcohol to intoxicated patrons.
	download RSA Flyer.pdf

SETsolutions strongly supports equal opportunity through training and encourages people with disabilities and varied learning backgrounds to participate in our training programs. SETsolutions ensures all training and assessment is delivered in accordance with VET Standards and adheres to the principles of access and equity in order to maximize learning outcomes.